Over the past year, the global supply chain for the consumer markets has been severely strained by the ongoing COVID-19 pandemic, a fact that Walmart U.S. president and CEO John Furner acknowledged during the NRF Retail Converge conference. “We all recognize the restraints put on the supply chain around the world — and that can be everything from a manufacturer that had to close or a raw material that wasn’t available to even as recent as things like port delays,” Furner said during a virtual conversation with Matthew Shay, president and CEO of the National Retail Federation. The head of the retail giant’s U.S. division noted that Walmart is making major investments to strengthen its operations over the next few years to ensure it can meet customer expectations and deliver goods in a timely manner. “We’re investing not only in the physical supply chain, but we’re also thinking about how our supply chain can be more dynamic,” Furner said, noting that customers increasingly expect to receive goods where and how they want. “We’ve got to be able to handle the complexity of the supply chain in the background. So I think over the next few years, you’ll see supply chains become more dynamic.
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