Exclusive: Visionary Zappos CEO Tony Hsieh Is Stepping Down After 21 Years

Visionary Zappos CEO Tony Hsieh is stepping down after 21 years at the helm. Kedar Deshpande, COO at the company, has assumed the role of CEO, according to an internal email obtained by FN. “I’m reaching out to share that Tony has decided to retire as CEO of Zappos. We want to thank Tony for his 20 years of work on behalf of Zappos customers and employees and wish him well in his next chapter,” Deshpande wrote in the email. “Effective today, I will be assuming the role of CEO and will be working to make this a seamless transition. As always, we are focused on wowing customers and the 10 core values that drive us every day.” Hsieh, a tech visionary, built one of the most innovative and successful concepts in modern history, sold it to Amazon in 2009 and continued to grow it far beyond shoes. “A lot of our growth and innovation moving forward will be based on thinking about what we’re in the business of differently,” Hsieh told FN last year, when Zappos celebrated its 20th anniversary. “We used to say we’re a service company that just happens to sell shoes, and now it’s turned into: We’re a service company that

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