How Footwear Retailers Are Managing Returns In the Time of COVID-19

As retailers adapt to coronavirus-related store closures, reduced staffing and a shift to online shopping, they’ve also been forced to rethink their return policies. For nonessential retailers whose brick-and-mortar locations are largely shuttered, shoppers now have fewer options for returning or exchanging unwanted purchases. Acknowledging this, many have extended their return windows beyond the usual 30 days. DSW, for instance, is offering returns within 90 days from the date of purchase with a receipt, while Foot Locker will accept returns and exchanges up to 30 days after its stores reopen for purchases made after February 1, a policy that applies to both online and in-store orders. Macy’s is offering an additional 60 days from the original return date, making most items eligible for return within 150 days. (For Backstage and Last Act clearance, the window is now 90 days.) On its website, it warns that refunds may take extra time due to limited staffing in its warehouses, and says purchases made in stores may not be returned online, so some shoppers will have to wait until local stay-at-home restrictions ease. Even e-commerce businesses are giving customers more time to return purchases, in part to ease the burden on their already-overextended warehouse workforces. For

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